Repatriation firms, compared
The firms families ask us about most, with their Trustpilot scores beside ours, and the questions worth putting to any of them.
“We definitely chose the right company. From start to finish, Sebastian and his team took all the stress away.”
“Sebastian has been super helpful and always responsive. Thank you so much for all your help during this period.”
“A very reliable company. I am happy to have used their service. Sebastian provides efficient, high quality service.”
“Mr Sebastian Kirila was very kind, very helpful and did all the paperwork for repatriation. They really helped me in the most difficult time.”
How the scores compare
Some of the most searched repatriation firms, with their public Trustpilot scores and ours. Form an opinion based on the experiences of firms’ past clients.
| Firm | Trustpilot score | Reviews |
|---|---|---|
 | 4.8 | 63 |
| Newrest Family Funerals | 4.7 | 29 |
| Global Funeral Repatriation | 4.5 | 48 |
| Rowland Brothers International | 4.3 | 86 |
| Albin International | 4.2 | 7 |
| T Cribb & Sons | 4.1 | 12 |
| Mears Repatriation | 3.7 | 1 |
Scores as shown on Trustpilot, on the 23rd of September, 2026. These change as new reviews come in, so if a figure is out of place, tell us and we will correct it.
What to look for before you choose
Seven things to ask any firm before you choose, ours included. Each one is a question you can put in writing and expect a written answer to.
What the price covers
Collection, hygienic treatment, the coffin, the transport, the documents in both countries and any consular steps. Ask which of these are inside the figure and which come later. Ours covers all of them.
When you pay
Before the coffin travels, after, or in two parts. Ask when the money is due and whether the funeral director in the other country bills you separately.
Where your loved one is cared for
Ask for the name of the chapel of rest or mortuary, how far it is from you, and whether you can visit. Ours are in London and Nottinghamshire.
If there is insurance
Contact the insurer as soon as you can, before you appoint anyone. Insurers often keep a list of approved funeral directors and may appoint one themselves, so ask whether a firm you choose is covered.
Road or air
Most of Europe travels by road, one vehicle and one team the whole way. Air is for the distances where the road is not possible. Ask which is planned, and why.
Who you speak to
Ask whether the person who gives you the figure is the person who sees the case through, and whether you can reach them directly, at any hour. With us it is one specialist throughout.
What you sign
One instruction form. The death certificate, the authorisation to move your loved one, the certificates and the consular papers are the firm’s to obtain, not yours.
One price, agreed before anything moves
What it costs depends on the country your loved one is in. We give you your figure on the first call.
You are invoiced what we quote
The figure we give you on the first call is the figure on the invoice. Nothing is added while your loved one is in our care, and nothing is added afterwards.
Estimated, all inclusive
Estimates depend on the country
What it covers
- All the paperwork required
- Hygienic treatment
- A sealed coffin
- Transport, by road or by air
- Collection from the hospital or mortuary
- One specialist, start to finish
See everything the estimate coversShow the short list
- Our fees for arranging everything, with one specialist from the first call to the last
- Collection from the hospital or mortuary
- Care in a mortuary until they travel
- Hygienic treatment, to the standard the carrier and the destination require
- A sealed coffin that meets the route’s requirements
- The coroner’s Out of England permission, where the death happened in England
- A free from infection certificate
- The funeral director’s declaration
- An embalming certificate, where required
- An apostille and certified translations, where required
- Transport by road in our own refrigerated funeral ambulances, or by air where the road is not possible
- By road, the drive on to the funeral director your family has chosen
Not every repatriation is a standard one
When your loved one needs an urgent collection, usually from a home: the estimate covers collection from a hospital or mortuary. Tell us where they are on the first call and the written quote includes it.
In a family's own words
Questions families ask us
Put the seven questions above to each one, in writing, and compare the answers rather than the names. Repatriation is not licensed in the UK and there is no register of firms, so the answers are what stands in for a licence.
Collection, hygienic treatment, a sealed coffin, the transport, the documents in both countries, any consular step, and the handover at the other end. It should say when you pay and whether the funeral director abroad bills you separately.
Not on its own. The count mostly shows how often a firm asks. Read the recent reviews for four things: whether the figure held, whether the same person answered throughout, whether the family knew where their loved one was, and whether the timing given at the start held.
Usually the assistance company: it appoints the firm and instructs it. Ask the insurer first, then ask the firm whether you will still have a named person you can ring directly.
No. Most of the work happens in offices abroad and on the road. What should be reachable is the chapel of rest where your loved one is held, if you want to visit before the coffin travels. Ask where that is.
Because it is the one figure about any firm that we did not write. It is read from Trustpilot on the date shown and refreshed; everything else on the page is about our own service, or is a question you can put to anyone.
How to choose a repatriation company: seven questions to ask
How much does repatriation cost from the UK
By road or by air: how the transport is chosen
Someone answers, any hour of the day
Tell us where your loved one is and we will tell you what happens next, and what it costs.