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Highest-rated repatriation firm in the UK

Repatriation for funeral directors. We support your operations

We are the international funeral director behind your firm on a repatriation. One contact, one written figure for each case, and every document obtained at both ends. Your firm stays the name the family knows.

Our funeral ambulance outside a funeral director’s

Rated excellent, 4.9 out of 5

See all reviews on Trustpilot

“We definitely chose the right company. From start to finish, Sebastian and his team took all the stress away.”

Katerina Perona

“Sebastian has been super helpful and always responsive. Thank you so much for all your help during this period.”

Fiona Rodrigues

“A very reliable company. I am happy to have used their service. Sebastian provides efficient, high quality service.”

C Lin

“Mr Sebastian Kirila was very kind, very helpful and did all the paperwork for repatriation. They really helped me in the most difficult time.”

Olivia

Who we work with

Funeral directors here and overseas, insurers and assistance companies, and the embassies and employers who have someone to bring home.

Funeral directors

The repatriation leg for your firm’s case. The family keeps one point of contact, and it is yours.

  • Consular and carrier paperwork
  • Transport, by road or by air
  • Transfer into care at either end

Priced per case

One written figure for each case, before anything moves.

Insurers and assistance

Cases placed with us and reported back, with one invoice each and every item agreed in advance.

  • A named handler on every case
  • Documents sent as they arrive
  • One invoice, itemised if you want it

Account terms

Agreed once, then the same on every case.

Embassies and employers

Someone to bring home, from the first call to the transfer into your care, with your office kept informed.

  • The authorities at both ends
  • Transport and collection
  • One point of contact throughout

Priced per case

A written figure before anything moves.

How a case runs, step by step

Call us at any hour. We tell you when each step is done, before you have to ask.

  1. Step 1

    The first call

    You tell us the case, at any hour of the day or night. We give you a written figure and the steps, usually within the hour.

  2. Step 2

    The paperwork

    The death certificate, the consular authorisation and the carrier’s papers, obtained at both ends and translated.

  3. Step 3

    Care and transport

    Hygienic treatment and a sealed coffin. Most cases travel by road, and by air only where the road is not possible.

  4. Step 4

    Transfer into your care

    We bring your client’s loved one into your firm’s care at your premises or at the airport, or receive them into ours, whichever end you are on.

What usually goes wrong for a firm like yours

The five things partners tell us went wrong the last time. Here is what we do about each one.

What usually happens

You quote the family before you know your own cost.

One written figure per case, before anything moves.

The paperwork is in a language nobody here reads.

Every document obtained at both ends, and translated.

The far end goes quiet, and the family asks you why.

One named handler here, and we chase the far end.

The family meets a company they have never heard of.

We work under your firm’s name. Ours never appears.

Separate bills for the coffin, transport and collection.

One invoice for the case, itemised if you want it.

Questions partners ask us

Yes. Everything the family sees carries your firm’s name. We do not contact them unless you ask us to, and nothing we send them carries ours.

One invoice for the case, to your firm, itemised if you want it. The figure is the one we gave you in writing before anything moved, and it does not change unless the case does, in which case you hear from us first. A firm that places cases with us regularly agrees account terms once, and they hold for every case after that.

It depends on the two countries and on which documents each of them asks for, so we give you a realistic timescale for the case on the first call rather than a number here. Most of the time goes on the paperwork, and you hear from us as each document comes through.

We do. The death certificate, the consular authorisation, the free from infection certificate and the carrier’s paperwork, at both ends, with the translations. If a document has to come from your side, such as something the family holds, we tell you exactly what and when. The list, by direction, is in what documents a repatriation needs.

You do, unless you would rather we did. We keep you informed at every step so you can pass it on in your own words, and if it helps we will speak to the family directly, under your firm’s name.

We tell you as soon as we know, with what it means for the timescale and for the figure. A coroner’s involvement, a post-mortem abroad or a missing document changes the order of things, not the outcome, and we have handled each of them before. The usual causes are in why a repatriation is delayed.

Yes. To the UK from any country, and from the UK to any country. The paperwork differs by direction and by country, and we obtain it at both ends either way. What the family sees of it is on body repatriation to and from the UK, and the country pages are in every country we cover.

Either. We collect from your chapel of rest, a hospital or a mortuary, or you bring the person in your care to ours. At the other end we transfer them into your firm’s care, or receive them into ours. Tell us which suits your firm and we arrange it.

Someone answers, any hour of the day

Tell us the case and we will give you a written figure, usually within the hour. One number, day or night.

Two of the Funero team at the desk in the Covent Garden office
From start to finish, Sebastian and his team took all the stress away.
Katerina Perona

Speak to a specialist before you decide anything

Tell us where your loved one is and where they need to be. A specialist replies with a free written quote, usually within 30 minutes, and nothing commits you.